Custom Booking Engine
A booking engine as flexible as your guest journey
Collect guest details, contracts, and payments in one flow, fully integrated with Mews PMS. Simplify operations and give guests a booking experience that fits your brand.
Vibestay student-housing
"Managing nearly 500 student units would have been impossible with manual forms and emails.The Custom Booking Engine allowed us to collect all student information, contracts, and payments in one flow. It gave us the scalable foundation we needed as we expanded to four new properties across Spain."
Designed for hospitality teams offering more than just rooms
Offer a seamless booking and onboarding flow that matches their brand and handles the details upfront.
Retreat centers
Long stays
hybrid lodges
Guest ranches
Student Housing
Wellness Resorts
Retreat centers
Long stays
hybrid lodges
Guest ranches
Student Housing
Wellness Resorts
Create a branded booking experience that collects the right details, handles flexible pricing, and connects directly with Mews.
Great hospitality deserves more flexibility than default booking tools allow
Every property operates differently. Maybe you offer long stays with tiered pricing, collect guest contracts before arrival, or simply want your booking flow to match your brand.
Standard booking engines limit that flexibility, leading to:
- Limited flexibility in booking flows and guest data collection.
- Handling different stay lengths and rate options often leads to messy workarounds.
- Manual follow-ups for contracts or details waste time and cause errors.
“We had to piece together Typeforms, PDFs, and manual emails. It was messy.”
The solution
A flexible booking flow that simplifies your operations
The Custom Booking Engine adapts any hospitality model; hotel, long-stay, retreat, or hybrid. It automates manual steps, syncs directly with Mews, and connects your booking, payment, and onboarding process into one flow.
Guest Journey
Configure your booking flow
Define each step to match your process, from inquiry to payment, so guests provide the right details at the right time.
Data Collection
Collect guest details once
Gather contracts, waivers, and preferences in one flow instead of scattered emails. Save hours and reduce errors.
Rates & Stays
Manage flexible rates and stays
Manage monthly rates, partial months, and tiered pricing without custom workarounds or confusion.
Integration
Keep Mews at the core
Sync availability, payments, and reservations directly with Mews for a single, reliable source of truth.
Guest Data
Connect to your CRM and tools
Push structured guest data into HubSpot or your CRM for personalized communication, upsells, and retention campaigns.
Branding
Stay fully on brand
Deliver a booking experience that looks and feels like your website; mobile-ready, multilingual, and built to scale.
One engine for booking, payments, and onboarding
The Custom Booking Engine combines flexibility, automation, and deep Mews integration so your team can manage complex guest journeys with ease.
Custom Booking Form
See MEWS reservations inside HubSpot, linked to the right guest, deal and company.
- Real-time sync with MEWS availability, pricing, voucher codes
- Custom branded styling and sync room images from MEWS
- Collect full or partial payments
- Send contract or waiver for e-signature (e.g. DocuSign)
- Syncs booking + guest data to MEWS and optionally CRM
Give guests a guided flow that fits your process.
- Define each booking step (info, rooms, pre-arrival, contract, payment, confirmation).
- Use dynamic calendars to block unavailable dates and apply stay-length rules.
- Support long-stay pricing, partial months, and tiered discounts.
- Add custom steps for upsells, roommate details, or travel info.
Keep your team working in one connected system
- Availability, rates, and reservations synced directly with Mews.
- Payments processed through Mews Payments or your preferred gateway.
- CRM integration to sync guest profiles, stay history, and marketing data.
- E-signature integration for contracts and waivers, fully automated in the flow.
- Extend to analytics or communication tools as needed.
Make the booking experience an extension of your website
- Fully styled to your brand guide (colors, fonts, tone).
- Optimized for desktop and mobile browsers.
- Configurable component blocks, update without a custom rebuild.
- Multi-language support for international guests.
FAQs
The Make & Bridge Custom Booking Engine allows hospitality teams to design flexible, branded booking flows connected directly to Mews. It supports long-stay, retreat, and group bookings and allows you to offer custom features beyond Mews' default booking engine.
It’s ideal for retreat centers, long-stay residences, guest ranches, student housing, and wellness resorts that need more flexibility in their booking flow or guest information collection. It’s also a great fit for hotels that require custom booking features not possible in standard booking engines like the default Mews engine.
No. HubSpot integration is optional. The engine works independently with Mews but can also connect to your CRM for guest lifecycle automation if desired.
Operators save time, reduce manual follow-ups, and deliver a more branded experience. The engine automates guest data collection, payment processing, and onboarding tasks.
Yes. The engine supports group and couple bookings within the same flow, capturing all relevant guest information in a single reservation.
Yes. You can collect details like travel schedules, dietary preferences, consent forms, and contract signatures before arrival.
Yes. It supports long-stay and program-based bookings, including tiered or dynamic monthly pricing.
Implementation can be as quick as 4 weeks. The total timeline depends on the complexity of your booking flow, design requirements, and any additional customizations or integrations needed with your Mews setup.
Pricing for the Custom Booking Engine is based on the number of properties, rooms, booking types, and the level of design and functional customization required. We’ll provide a tailored proposal after reviewing your goals and requirements.
Absolutely. The Custom Booking Engine is designed for a modern user experience, fully responsive across devices, and branded to match your website design.
Ready to simplify operations and delight your guests?
Book a demo to see how the Custom Booking Engine can adapt to your property’s unique guest journey.